We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.
Our policy for refunds lasts 15 days. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we determine you meet the 15 days policy period, we will go ahead, and send you a full refund.
You can always contact us for any returns and refunds related questions at support@luxecrafty.com.
Exceptions / non-returnable items
No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers. We will remake and/or replace personalized items where we were responsible for any errors, damage, or manufacturing issues.
All digital products sold on our website are non-refundable. Once the product is purchased and the download link is provided, we cannot offer a refund or exchange. Please ensure that you carefully review the product description and compatibility requirements before making your purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.