We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse.

 We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

Below are the most typical time frames for your region:

Once shipped, you can expect delivery within: 

USA: 2 – 5 Business Days w/ Standard (1 – 3 Business Days w/ Expedited) Canada: 5 – 10 Business Days 

UK & EU: 3 – 7 Business Days 

Australia & New Zealand: 8 – 20 Business Days 

Rest of the World: 5 – 20 Business Days

We offer exchanges or refunds within 14 days of receiving the item. Item must be in new and unworn condition with its original packaging. Earrings are not eligible due to hygiene reasons, unless they arrived faulty. Kindly note that digital download items & engraved pieces are not eligible for exchanges and refunds. All shipping fees associated with the exchange or return will be borne by our customers.

All prices listed on luxecrafty.com are listed in US Dollar.

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail. Please contact us if you do not receive tracking confirmation within those days.

The majority of our inventory is sold from our warehouses in United States with a select few items from other distributors in other countries including in the China & Europe. That being said, sometimes your order may come in different packages at different times.

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive. 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. 
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

 
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.